Refund policy

Last updated 3 October 2026.

1. Free week

Your first week is free and needs no payment, so there is nothing to refund. You can stop at any point with no obligation.

2. 14-day money-back guarantee

If you're not happy after your first payment on any plan, monthly or annual, ask within 14 days of that payment for a full refund. No questions asked.

3. Monthly plans

You can cancel a monthly plan at any time. Your emails continue until the end of the period you have already paid for, and you won't be charged again. Apart from the 14-day guarantee above, we don't refund the unused part of a monthly period already paid for.

4. Annual plans

Annual plans have a longer, 30-day money-back guarantee: cancel within 30 days of your first annual payment for a full refund. After that the plan runs for its full year; if you cancel partway through, your emails continue until the year ends but the remaining months aren't refunded.

5. Faults on our side

If an email is missed or materially wrong because of an error on our part, tell us at hello@notehurst.co.uk and we'll fix it or credit the affected period.

6. How to ask

Email hello@notehurst.co.uk. We aim to reply within one working day, UK time, and to process any agreed refund within five working days. Refunds are paid by Paddle.com, our reseller and Merchant of Record, to the card or account you paid with. You can also contact Paddle directly about any payment at paddle.net.

7. Your legal rights

Nothing in this policy affects any rights you have under the law, or under Paddle's Buyer Terms, where those give you more.